This Shipping Policy explains how orders are processed, shipped, and delivered by Style Safari by Sana.

1. Order Processing Time

• All orders are processed within 24–48 hours after confirmation
• Orders are not shipped on Sundays or public holidays
• During high-demand seasons, processing may take slightly longer

2. Delivery Time

• Standard delivery time within Pakistan is 3–7 business days
• Delivery time may vary depending on your city, courier service, or weather conditions
• Remote areas may take additional time

3. Shipping Coverage

• We currently ship across Pakistan nationwide
• For international shipping, customers must contact support for availability

4. Shipping Charges

• Shipping charges (if applicable) are calculated at checkout or confirmed before dispatch
• Cash on Delivery (COD) may include additional courier charges depending on location

5. Order Tracking

Once your order is dispatched:

• You will receive a tracking number via WhatsApp, SMS, or email
• You can track your order through the courier company’s tracking system

6. Delivery Issues

We are not responsible for delays caused by:

• Courier service disruptions
• Weather conditions
• Incorrect or incomplete address provided by the customer

If your order is delayed beyond expected time, please contact our support team.

7. Undeliverable Orders

Orders may be returned to us if:

• The customer provides an incorrect address
• The customer is unavailable for delivery
• The parcel is refused at delivery

Re-shipping charges may apply in such cases.

8. Contact Support

For any shipping-related questions, customers can reach out via our official social media pages or website contact form.

We want you to shop with confidence at Style Safari by Sana. Please read our policy carefully before placing an order.

1. Return Eligibility

We accept returns or exchanges only for items that are:

• Damaged or defective
• Incorrect item delivered
• Unused and in original condition
• Returned with original packaging

2. Return Time Frame

Customers must request a return within 14 days of receiving the order. Requests made after this period will not be accepted.

3. Refund Process

Once we receive your returned item at our warehouse, our team will inspect it carefully. After successful verification:

• Refunds will be processed within 2–3 business days
• Refunds will be issued via the original payment method or agreed transfer method

4. Non-Returnable Items

We do not accept returns for:

• Used items
• Items without original packaging
• Items damaged due to customer misuse

5. How to Request a Return

To start a return, please contact our customer support team with:

• Order number
• Reason for return
• Photos of the product (if damaged/incorrect)

For any inquiries, orders, or support, you can reach out to Style Safari by Sana through the following channels:

📩 Customer Support

• WhatsApp: Available via business contact (fast response)
• Instagram: Direct message us for order & product support
• Facebook: Message us for updates and assistance
• TikTok: Reach us for product inquiries and new arrivals

🛍️ Order Support

For help with:

• Order tracking
• Delivery updates
• Returns & refunds
• Product information

Please include your order number when contacting us for faster assistance.

⏰ Response Time

We usually respond within 24 hours (faster during working hours).