Terms of service

These Terms of Service (“Terms”) govern your use of the website and services operated by Style Safari by Sana. By placing an order or using our website, you agree to these terms. Please read them carefully before making a purchase.

1. General Overview

Style Safari by Sana provides fashion products including luxury clutches, handbags, and accessories. We reserve the right to update, modify, or change these Terms at any time without prior notice.

2. Eligibility to Use

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a guardian
  • All information provided by you is accurate and complete
  • You will not use our services for any illegal or unauthorized purpose

3. Product Information

We aim to display product images and descriptions as accurately as possible. However:

  • Slight variations in color, design, or texture may occur
  • Product availability may change without notice
  • We reserve the right to discontinue any product at any time

4. Orders & Payments

  • Orders are confirmed only after successful payment or COD confirmation
  • We reserve the right to cancel or refuse any order if necessary
  • Prices are subject to change without prior notice
  • Customers are responsible for providing correct shipping details

5. Shipping & Delivery

  • Delivery time is typically 3–7 business days within Pakistan
  • Delays may occur due to courier, weather, or unforeseen circumstances
  • Once dispatched, tracking information will be provided when available

6. Returns & Refunds

  • Return requests must be made within 14 days of delivery
  • Items must be unused, in original packaging, and in resellable condition
  • Refunds are processed within 2–3 business days after warehouse inspection
  • Damaged, incorrect, or defective items are eligible for return/exchange

7. Cancellation Policy

  • Orders can only be cancelled before dispatch
  • Once shipped, cancellation is not possible

8. User Responsibilities

Customers agree to:

  • Provide correct personal and delivery information
  • Not misuse or abuse our website or services
  • Not attempt fraudulent transactions

9. Limitation of Liability

Style Safari by Sana is not responsible for:

  • Delays caused by courier services
  • Losses due to incorrect customer information
  • Indirect or accidental damages resulting from product use

10. Intellectual Property

All content on our website including logos, product images, and branding belongs to Style Safari by Sana and may not be copied or reused without permission.

11. Privacy

We respect your privacy. Any personal information collected is used only for:

  • Order processing
  • Customer support
  • Delivery purposes

We do not sell or share customer data with third parties.

12. Contact Information

For any questions regarding these Terms, you can contact our support team via our official social media pages or website contact form.